Complimentary standard shipping will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers like UPS, USPS and local courier partners. You’ll be asked to select a delivery method during checkout.
Customers satisfaction is our priority, we’re happy to help with your return request. Email us at firstname.lastname@example.org with your order# and we’ll take you through the process. For more information, please visit https://www.carrucci.com/pages/return-exchange
Purchases made outside of carrucci.com will be subject to our retail partners return policy. We do not accept returns or exchanges for purchases made outside of carrucci.com.
We recommend the following:
1. Keep natural, unfinished cedar shoe trees in your shoes when not wearing to absorb moisture and smooth out wrinkles.
2. Leather and suede shoes can benefit from a good quality water and stain protector spray. Do not saturate with spray so that the leather looks wet, instead give 2 or 3 very light coats to the surface. Refresh periodically.
3. Patent leather shoes: Clean with a damp cloth or use a good quality proprietary patent leather spray.
4. Exotic Skins
Note: It is extremely important not to use products intended for mammal leather on exotic leather. The scales and skin of exotic leather are held together by membranes, and if the wrong product is used, it will greatly damage the leather. Products designed specifically for exotic leather should be the only products used for this leather type.
5. Keep your shoes clean and dust-free.
6. "Rotate" your shoe wardrobe. The leather must be allowed to completely dry out between wearing.
If you are interested in finding out the status of your order, please go to our homepage at www.carrucci.com and click on “Login” in the upper right corner of the screen. Enter your account information in order to view your Order History. You may also track your shipped order by referring to your order confirmation email for the UPS, Fed Ex, or USPS tracking number. Then enter your tracking number on the appropriate website to track your package.
Yes you may! Please call 1-626-606-8870 and a member of our Customer Care team will assist you in placing your order over the phone. Our hours of operation are Monday - Friday 9:00 am - 5:30 pm PST.
Our system only accepts one promote code at a time. If there is site wide promotion going on, you can choose to use site wide automatic discount or type in your promote code during check out.
It is very quick and easy to join, there is just one step involved. Complete our online application here: JOIN FREE WITH THE ONLINE APPLICATION LINK. Please make sure fill in your profile completely. We will review your application as soon as we can and we will contact you within 1-2 business days.
Please email email@example.com or call 1-626-606-8870 for assistance.
You can contact us through our contact page! We will be happy to assist you. Click https://www.carrucci.com/pages/contact-us